Support.

Real-person support. We typically reply within one business day.

Common questions

I can't verify my identity

Try a different ID type (passport instead of driver's licence, or vice versa). Make sure the photo is sharp and the whole document is in frame. Selfie tip: even lighting, no glasses. Still stuck? Email hello@closr.ca and we'll loop in the vendor support team.

What does Closr cost?

Browsing, matching, messaging, and offer negotiation are free. Sellers pay a flat 1% close fee, due at closing, to Paladin Realty (the brokerage of record). Mortgage brokers may charge their own fees, separate from Closr.

How does Closr stay legal without an agent?

Closr is a software platform. The brokerage of record for every transaction is Paladin Realty (RECA BR-0042891). You sign a mere-posting agreement with Paladin during seller onboarding, which is what lets the trade happen under Alberta law. Closr handles the software; Paladin handles the regulatory side.

I want to delete my account

In the app: Account → Delete account. We erase your personal data within thirty days. Records we're required by FINTRAC to retain (identity verification) are kept for five years from the close of any transaction; everything else is gone.

I want a copy of all my data

In the app: Account → Export my data. You get a JSON file with every record we hold about you.

Press / partnership / broker inquiries

Email hello@closr.ca with your name, company, and what you'd like to discuss.