Support.

Real-person support. We typically reply within one business day.

Common questions

I can't verify my identity

Try a different ID type (passport instead of driver's licence, or vice versa). Make sure the photo is sharp and the whole document is in frame. Selfie tip: even lighting, no glasses. Still stuck? Email deal@closr.ca and we'll loop in the vendor support team.

What does CLOSR cost?

Browsing, matching, messaging, and offer negotiation are free. Mortgage brokers may charge their own fees, separate from CLOSR.

How does CLOSR stay legal without an agent?

CLOSR is a software platform. It is not a real estate brokerage, does not act as your agent, and does not provide real estate advice.

I want to delete my account

In the CLOSR app: You → Account → Delete account.

No longer have the app? Email deal@closr.ca from the address you signed up with, subject "Delete my CLOSR account". We confirm by reply and delete it within thirty days.

We erase your profile, listings, photos and videos, messages, saved homes and search preferences within thirty days.

I want a copy of all my data

In the app: Account → Export my data. You get a JSON file with every record we hold about you.

Press / partnership / broker inquiries

Email deal@closr.ca with your name, company, and what you'd like to discuss.